Outsourced Defects Management

Where the developer is inexperienced, has limited staff or in house customer care they will rely heavily on the construction team to solve post PC problems simply because they are present and available.

This is not fair and puts further pressure on margins.

Pay as you go

No commitments

Zephyr can offer you a service which is tailored to your needs.

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Zephyr understand from our experience that 90% of the issues post PC are not the responsibility of the Contractor but if handled without expertise can give an impression of being contractual or unhelpful.

As ex Builders and Developers our team are uniquely placed to understand all perspectives backed up by in depth technical know how of modern apartments. We provide a white labelled service, utilising our expertise of providing this service direct for Developers.

Now we are offering our services directly to the Contractor Market to support your successful project close out with our Client side experience. Saving you time and money whilst protecting your hard earned reputation.

Pain Points

Multiple emails to keep on top of
Residents who believe their issues should be top priority
Most issues not a defect Resource left on site

Key Points

All issues reported to Zephyr as a white labelled member of the construction team
Non defects pushed back
Potential defects fully triaged and supporting info gathered so your supply chain are more informed.
On site services or remote solution.

Benefits to Contractor

Only pay for what you use.
No long term commitment
Customer focussed responses and KPIs
Full triage before a potential defect is passed on.
Transparent auditable process

Pain Points

Supply chain mark their own homework – insufficient resource to check prior to PC
Resolvable Pre PC Snags become defects and more time consuming when apartments are occupied

Key Points

All issues reported to Zephyr as a white labelled member of the construction team
Non defects pushed back
Potential defects fully triaged and supporting info gathered so your supply chain are more informed.
On site services or remote solution.

Benefits to Contractor

No fault no fee – you only pay if we save you post PC defects
Time and money saved as defects quick to fix prior to occupation
Reputations assured – Clients are impressed with your proactive approach

Pain Points

Mandatory for PC yet resources are focussed on finishing the building.
External consultants are expensive and rely on info from subbies which is often poor

Key Points

Written by experts “How not what”
Created by visiting the home, not relying on subbies
Real insight for residents on how their homes operate and what needs to be maintained.

Benefits to Contractor

Most Post PC queries will be answered by the HUG saving time.
Professionally presented to impress your Client.

Pain Points

Usually rushed, poorly planned, and not a priority yet will prevent PC

Key Points

Professionally generated videos of how key aspect of the home works
No more training sessions by member of the supply chain.

Benefits to Contractor

Forever content for your Client
Solves many questions raised by occupants. Jargon from supply chain converted to customer friendly information
Great Client impression

Pain Points

Frequently gaps left at PC but often not a problem until a year post PC when Clients ask for info and the team knowledge has moved on.

Key Points

Ensure that operation and maintenance information about the property is coherently provided.
We understand the info and can validate the information being provided.
More than the usual Admin service which doesn’t know what good looks like.

Benefits to Contractor

Owners need to know
· How it works
· What they need to maintain
· Where to buy spares
No more excuses from owners about not understanding or not maintaining.

About Zephyr

Our leadership team combines decades of residential development experience collaborating with residents, landlords, contractors, agents and developers.

We’ve recently worked with Stanhope, Westminster Development Services, LBS, JTRE London, Fabrica and Westminster City Council, delivering bespoke services tailored to each client’s unique needs.