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RESIDENTIAL COMPLETIONS AND HANDOVER

Reputations

Assured

Zephyr fuses the power of a talented team with world class developers, taking their apartment buyers through to a completion that’s beyond practical and strives for perfection.

Our contrasting expertise is what makes us such an exceptional proposition.

Zephyr fuses the power of a talented team with world class developers, taking their apartment buyers through to a completion that’s beyond practical and strives for perfection.

Our contrasting expertise is what makes us such an exceptional proposition.

“

Zephyr approaches the project with enthusiasm and brings valuable expertise in managing the completion experience for our discerning buyers.

They are an asset to the post-completion team and I am delighted to commend them.”

Development Director, Stanhope plc

Can I just say how helpful and responsive your team has been so far – it really does demonstrate a very good work ethic from WCC Housing team’s perspective.”

Area Services Manager, Westminster City Council

We have now appointed Zephyr onto their 3rd residential development.

The team have been excellent on our previous two projects.

It’s so clear that they have a positive relationship with all residents and are comfortable liaising with them within their homes.”

Customer Care Manager, LBS Properties

Zephyr’s onsite presence elevates the whole customer journey and enables our sales team to focus on making sales. The market reputation of a luxury project is hugely influential in creating sales.

Working with Zephyr really helps to minimise problems and maximise sales. I’d strongly encourage their involvement at all high end projects.”

UK Board Director, Savills

We loved creating Zephyr’s ID and brand. This is a company with a really clear vision who want to do something new for the residential world.

Their investment into a brand of modern, cool luxury seems aligned with how they see the opportunity in technology and service for Customer Care.”

Nick Pollitt,
Founding Partner, Pollitt & Partners

I had a really positive experience with Zephyr who were a fantastic help from the outset and answered the millions of questions with which I bombarded them. I was very grateful for your time. The team helped me moved all my belongings into my apartment on the 2nd floor and checked to see if I needed further assistance. Massively impressed with the service. The team made today a breeze.”

Recent Resident,
N8

“

Zephyr approaches the project with enthusiasm and brings valuable expertise in managing the completion experience for our discerning buyers.

They are an asset to the post-completion team and I am delighted to commend them.”

Development Director, Stanhope plc

Can I just say how helpful and responsive your team has been so far – it really does demonstrate a very good work ethic from WCC Housing team’s perspective.”

Area Services Manager, Westminster City Council

We have now appointed Zephyr onto their 3rd residential development.

The team have been excellent on our previous two projects.

It’s so clear that they have a positive relationship with all residents and are comfortable liaising with them within their homes.”

Customer Care Manager, LBS Properties

Zephyr’s onsite presence elevates the whole customer journey and enables our sales team to focus on making sales. The market reputation of a luxury project is hugely influential in creating sales.

Working with Zephyr really helps to minimise problems and maximise sales. I’d strongly encourage their involvement at all high end projects.”

UK Board Director, Savills

We loved creating Zephyr’s ID and brand. This is a company with a really clear vision who want to do something new for the residential world.

Their investment into a brand of modern, cool luxury seems aligned with how they see the opportunity in technology and service for Customer Care.”

Nick Pollitt,
Founding Partner, Pollitt & Partners

I had a really positive experience with Zephyr who were a fantastic help from the outset and answered the millions of questions with which I bombarded them. I was very grateful for your time. The team helped me moved all my belongings into my apartment on the 2nd floor and checked to see if I needed further assistance. Massively impressed with the service. The team made today a breeze.”

Recent Resident,
N8
Trusted with services for:
123/3

The Zephyr Completion

Soft skills with practical know-how.

Encyclopaedic knowledge and an eye for detail.

From nearly there to really there.

You and us. Further, faster.

Our deep technical understanding of the successful delivery of residential projects helps us to find solutions before many problems even arise.

We are genuine experts in our field and we’re dedicated to perfection. We won’t stop until we’ve fixed every last detail.

We consider every decision through the lens of perfect occupation. From “Practically Complete” to “Zephyr Complete”.

Let's talk
SERVICES

The Zephyr Completion

Soft skills with practical know-how.
Encyclopaedic knowledge and an eye for detail.
From nearly there to really there.
You and us. Further, faster.

Our deep technical understanding of the successful delivery of residential projects helps us to find solutions before many problems even arise.

We are genuine experts in our field and we’re dedicated to perfection. We won’t stop until we’ve fixed every last detail.

We consider every decision through the lens of perfect occupation. From “Practically Complete” to “Zephyr Complete”.

Let's talk

Reputations

Assured

12/2

World-Class Developers

For developers entering the intense final phase of a project, we bring together an expert, multi-talented team to pre-empt and resolve every challenge; communicate with every invested party and stakeholder and co-ordinate every last detail to guide you through to a completion that’s beyond practical and strives for perfection.

Let's talk

Services for Developers

We bring the experience, resource and energy to your development when it’s needed by providing the following solutions:

Design Stage Consultancy

When do I need this?

Engaging at Stage 3 will enable an occupier led approach to design and procurement

  • Write apartment brief & functional specifications
  • Optimise specifications based on our customer feedback
  • Design input using our data ensures repeatable site quality
  • Procurement input enables a deliverable aftercare plan
  • Design for maintenance to reduce Developer Void cost
  • Define Apartment O&M Strategy
  • Defined Customer Experience journey & touchpoints
  • Create apartment handover strategy to underpin sales & buyer experience
  • Align builder aftercare with Client resource which saves money

Enabling Perfect apartments

“Practically complete is no longer good enough – Lets try ZephyrComplete”

When do I need this?

Prior to Void closure on site

  • Establish practical, repeatable benchmark standards
  • “Buyer Eyes” Quality Inspections during build
  • Input to occupier touch points such as controls & lighting
  • Expert forecasting of apartment completions to de-risk cashflow
  • Snagging at PC to minimise purchaser issues
  • 300 point System Testing™ – removes defects early

Customer Experience

“A great Customer Experience is our driving obsession”

When do I need this?

Management of buyer relationship from legal exchange until expiry of DLP.

  • Customer Journey touchpoints with progress & news
  • Schedule completions balancing project constraints with buyer needs
  • Establish residents portal or, use Zephyr App free
  • Tracked and measurable customer communication
  • Coordinate all pre-completion inspections for buyers and advisors
  • Mortgage valuation inspections
  • Communicate PC and legal notice updates
  • Collate handover packs of key info
  • ‘How to’ videos & ‘shorts’
  • Interactive user guides or a simple paper manual – your choice!
  • Customer surveys ensuring continuous improvement

Apartment Handover

“We transform the handover into a hotel-like experience”

When do I need this?

Legal completion or first rental tenant.

  • Digital handover for a simple, but not simpler, experience
  • Zephyr app provides an easy source of key information
  • Apartment condition survey & meter read
  • Check-in and secure key handover
  • Apartment inspections with buyers and their representatives
  • Negotiate with professional snagging inspections
  • Logistics management on moving-in day and furnishing visits
  • Home Demos for residents, concierge & letting teams
  • Close out of Contractor de-snagging

Aftercare

“Aftercare is not an afterthought.  We love solving problems”

When do I need this?

For a minimum of  3 months post legal completion or until DLP expiry

  • Manage cccupier enquiries following move in
  • Live video triage as issues arise – minimises disruption
  • Resolution at source if possible, using our in house expertise
  • Measurable communication SLAs with occupiers
  • Once verified, defect management and resolution
  • Supplemental videos released addressing common issues
  • Live Client dashboard provides full transparency
  • Reporting & Analytics to inform the Client executive

Void Management

“Ensures unsold units remain box fresh, optimising sales potential.”

When do I need this?

From PC onwards

  • Ongoing cleaning
  • Resolve snagging raised by new owners.
  • Show flat management & relocations
  • Legionella Management
  • Maintenance of unsold apartments to preserve warranties
  • Humidity management
FOR DEVELOPERS

World-Class Developers

For developers entering the intense final phase of a project, we bring together an expert, multi-talented team to pre-empt and resolve every challenge; communicate with every invested party and stakeholder and co-ordinate every last detail to guide you through to a completion that’s beyond practical and strives for perfection.

Let's talk

Services for Developers

We bring the experience, resource and energy to your development when it’s needed by providing the following solutions:

 

 

 

Zephyr Consultancy

  • Early input to ensure precise, repeatable delivery of apartments
  • Creation of a detailed Customer Experience & Handover strategy
  • Expert forecasting of apartment completions to optimise the legal process
  • Detailed review of apartment Operation & Maintenance documents

Enabling perfect apartments

  • Establish benchmark standards and specifications
  • Thorough Quality Inspections during construction
  • Snagging at PC to minimise purchaser issues
  • Detailed System Testing of apartments

Customer Care

  • Buyer Communication & news
  • Manage Legal Completions
  • Establish residents’ portal
  • Production of brand specific Home User Guides

Apartment Handover

  • Check-in and secure key handover
  • Collate documentation for buyer handover
  • Apartment inspections with buyers and their representatives
  • Logistics to facilitate moving-in day and furnishing activity
  • Training for residents, concierge & letting teams

Aftercare

  • Buyer and tenant enquiries in the months following Handover
  • Close out of Contractor de-snagging
  • Defect management and resolution with supply chain
  • Maintenance of unsold apartments to preserve warranties
  • Apartment maintenance direct to owners
  • Reporting & Analytics to inform the Client

Engineered

Luxury

12/2

Ready for Anything

For buyers who can’t be on the ground to oversee the transition of luxury properties into their ownership, we bring together a highly expert and multi-disciplined team to plan and resolve every challenge.

We will co-ordinate every last detail and keep both you and your team informed and supported every step of the way.

We can provide a full service of benefits to Buyers, on behalf of Developers.

Let's talk

Zephyr services for Buyers include:

  • Provide regular updates with useful information
  • Arrange and accompany inspections of your new property
  • Provide clear, thorough and user friendly manuals for the new property
  • Provide demonstrations on using the new home and hand over keys securely
  • Manage and resolve and post-completion issues
  • Liaise with professionals working within your property
FOR BUYERS

Ready for Anything

For buyers who can’t be on the ground to oversee the transition of luxury properties into their ownership, we bring together a highly expert and multi-disciplined team to plan and resolve every challenge.

We will co-ordinate every last detail and keep both you and your team informed and supported every step of the way.

We can provide a full service of benefits to Buyers, on behalf of Developers.

Let's talk

Zephyr services for Buyers include:

  • Provide regular updates with useful information
  • Arrange and accompany inspections of your new property
  • Provide clear, thorough and user friendly manuals for the new property
  • Provide demonstrations on using the new home and hand over keys securely
  • Manage and resolve and post-completion issues
  • Liaise with professionals working within your property

Measuring

Up

PROJECTS

Our Projects

Zephyr is the new brand behind years of track record. Between them, Rob and Tom have handed over £1.5 billion of apartments in London.

We have a huge range of experience and expertise across some of London’s most renowned new developments.

We have developed successful relationships With Stanhope, UOL, Lodha, Westminster council, JTRE, A2 Dominion and LBS Properties to name a few. We have helped them to complete on complex, time sensitive developments – assuring their reputations and brands.

View projects

City Tower Apartments

EC2

Zephyr is providing the full range of Buyer Care services to 160 apartments within this striking new tower.

The project will benefit from the integration of services from the new hotel on the floors below, as well as a dedicated concierge service.

Super Prime Residences

W1

Zephyr has tested all the systems within a selection of technically complex residences. We have compiled the Residents Manual to provide crucial guidance to owners and their teams to manage these super prime assets.

ABOUT

Contrasting Expertise

Our team’s contrasting experience is what sets Zephyr apart as a truly exceptional proposition. We combine the soft skills of luxury service and brand with an encyclopedic technical know-how.

The combination of these different skills allows Buyer Care with first-hand development knowledge; and Apartment Completions which meet a demanding clientele.

What unites is a shared eye for detail and an ambition for excellence in every process and experience

CONTACT

Zephyr can offer you a service which is tailored to your needs. We’d love to hear from you and provide you with more detail on how we can help.

You

You

Us

+44 (0) 020 3037 8994
167-169 Great Portland Street,
London, W1W 5PF

Us

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